Refund Policy

All sales of digital products are final. Once a purchase is made and access is granted (or download begins), no refunds will be given.
By purchasing our digital product, you acknowledge you understand and agree to this no-refund policy.

This policy applies to any product or service delivered in digital form, including but not limited to:

Under UK law (specifically the Consumer Rights Act 2015 and other relevant regulations):

Even for digital content, a consumer has certain rights if the product is faulty, misdescribed, or not fit for purpose. House of Commons Library+2Rocket Lawyer+2
If such issues are found, the consumer may be entitled to a repair, replacement, or in some cases a price reduction or refund. House of Commons Library+1
Also, before providing the digital product (or enabling access/download), you must clearly inform the consumer that by starting the download or access, they give up their right of cancellation/withdrawal. Rocket Lawyer+1

Although refunds are not generally permitted under this policy, we will consider providing a refund in the following cases:

Duplicate purchase (you accidentally bought the same product twice).
Significant technical defect or failure preventing access/use of the product, where the issue is our responsibility.
Misrepresentation of the product (if the product is materially different than described).

Any request under these exceptions must be made in writing within [e.g. 14] days from the date of purchase or from discovering the issue.

If you believe you qualify under an exception:

Contact us at [support email], including your order number, date of purchase, and a detailed description of the issue, with relevant evidence (screenshots, error messages, etc.).
We will respond within [e.g. 3-5 business days] to discuss whether a refund or other remedy is appropriate.

We do not offer refunds or partial refunds if you change your mind about your purchase.
Once digital access or download has been granted, no refund will be issued for reasons of dissatisfaction alone, unless under “Exceptions” above.

By proceeding with the purchase, you acknowledge that you are aware that once the content is downloaded or access is provided, we have fulfilled our obligation, and no refund will be possible except under the permitted exceptions.

We reserve the right to modify this policy at any time. Changes will take effect upon being posted. It is your responsibility to review our policies from time to time.